At Gemini Herbal, we strive to ensure your complete satisfaction with your purchase. However, if you are not fully satisfied with your order, we offer a return and refund policy under the following conditions:
- Eligibility for Return:
- Returns must be made within 15 days from the date of purchase.
- The item must be unused, in its original condition, and in the original packaging.
- How to Return:
- To initiate a return, please contact us via email at info@gemini-herbal.com or fill out the contact form on our website. Be sure to include your order number when reaching out.
- Refund Process:
- Once we receive your returned item, it will be inspected. If the return is approved, a refund will be processed to your original payment method.
- Please note that shipping costs are non-refundable, and the customer is responsible for the cost of return shipping.
- Damaged or Defective Items:
- If you receive an item that is damaged or defective, please contact us immediately. We will provide you with a replacement or a full refund, including shipping costs.
- Non-Returnable Items:
- Certain products, such as perishable items, cannot be returned. Please ensure you review the product details carefully before placing an order.
If you have any questions or concerns regarding returns or refunds, please don’t hesitate to reach out.
Contact Us
For any inquiries or assistance with returns, please fill out the form on our website or contact us directly at info@gemini-herbal.com. When contacting us, please ensure you include your order number to help us assist you more efficiently.